customer care

The following Delivery Information applies to Dia Feliz registered members.

We aim to dispatch your order within 3 business working days and your order should arrive at your designated shipping address within 7 business working days. If your order does not arrive at your designated shipping address within 7 business working days, please contact us by email service@dia-feliz.com.

Shipping cost
If you are a registered member of Dia Feliz and your designated shipping address is within Hong Kong, Taiwan, Macau, and China, shipping is free for your purchase at Dia Feliz. If your designated shipping address is outside Hong Kong, Taiwan, Macau, and China, you will be bearing the full shipping cost.

Delivery to a different address
Billing address and shipping address can be different. Simply type your designated shipping address and receiver's name in “Delivery address” columns, and then we will process your request accordingly.

Order Confirmation
You will receive an order confirmation which states the details of your order. Should you have concerns, please feel free to email us service@dia-feliz.com, we will reply to you within 1 to 2 business working days.